Change Management

Background

I worked with a partner to design a change management plan for Financial Crime Fighters International (pseudonym). FCFI is a mission-driven nonprofit organization focused on eradicating financial crime. The organization fulfills its mission by providing training and performance support to financial institutions battling financial crimes such as bribery, corruption, money laundering, and terrorist financing.

The product development director has introduced a new multi-phase vision and model encompassing the learning design process for the department. Phase I – Learner Personas enables personnel to design and use standard learner personas, which is the focus of this change plan.

Potential Benefits and Outcomes

  1. Customer-centricity: solutions that meet customer needs are analyzed and designed more effectively.

  2. Workflow alignment: increased learning design alignment internally.

  3. Process transformation: implement Phase I - Learner Personas of future-state design model.

Potential Problems

  1. Weak sponsorship: the sponsors are unlikely to commit the needed resources and may not support the change with formal authority and influence.

  2. Perceived benefits: the adopters are not convinced that the change provides sufficient benefits to adopt the change.

  3. Traditionalist lean: many of the adopters prefer the status quo and lack desire to change.

  4. Lack of clarity: the change is ambiguous and lacks the clarity needed to form an engaging vision, effective guiding team, and gather necessary resources.


You can view the report on this page, open in a new tab, or download a PDF copy here.

FCFI Final Report.pdf